SwaxFix questions, answered straight

Film the problem, snap photos, or just type what is wrong, and add your ZIP. SwaxCar writes a report with the likely fix and a fair price in about a minute. Local shops then bid on the labor, live, and you pick the one you want.

Shops bid on your car, not on you. They see the video, photos, description and ZIP, but never your name, email, phone or anything that says who you are, until you pick a shop. Research has found shops quote some people more than others for the same job when they think the customer knows less. Blind bidding gives everyone the same honest price.

Yes. When you ask for bids, add the labor price you want. Shops that meet it get a “Meets your price” badge, and shops on auto-bid can accept it in seconds. You still choose.

If your report has the noise recorded, open it after the repair and record the same noise again. SwaxCar compares before and after and tells you if it sounds fixed, so you can go back to the shop with proof if it isn’t.

Sometimes. Every report checks NHTSA’s recall list for your model. If a recall covers the part you need, we show it at the top: recall repairs are free at a dealer for your brand.

Yes. Posting a job and getting bids is always free for drivers.

Parts are where a lot of markup hides. Buy the part yourself, often online for much less, and shops compete only on the work. The report links to the part if you want it.

Yes, that is the idea. A shop can decline a customer-supplied part and will not warranty a part it did not supply, so check fitment first and mention it in your job.

It is a strong starting point, not a final diagnosis. A clear 20-second video with sound and the problem in view gives the best result. A shop confirms everything once the car is in front of it.

The shop must tell you and get your OK before doing any extra or different work. Nothing changes without your say-so.

Bidding stays open for 24 hours. You will get an email as bids arrive, and the bid board updates live while you watch.

Yes. Every bid shows the shop’s real name, price, timing and distance, and a badge comparing it to the SwaxCar fair price.

Shops invited to bid see the video, photos, description and ZIP, never your name, email or phone. We even hide phone numbers and emails you type into the description. Only the shop you pick gets your contact details, after you choose it. See the privacy policy.

The report flags anything that looks unsafe, like brakes, steering, tires or overheating. If it says do not drive, have it towed or checked first.

Open the job link from your invitation. You will see the driver’s video, photos and words, the SwaxCar report and every bid so far. Enter your labor price and when you can do it. No account or password needed to start.

Nothing during our launch month: no fee on any job you win before December 10. After that, bidding stays free, and the fee is 10% of the labor price (minimum $5), only if you win and get paid. No monthly plans.

Not until you win. Every shop bids blind on the same car and the same job. The winning shop gets the driver’s name and number when the driver picks them.

Yes. It is a live reverse auction: every shop sees every bid with real shop names. You can lower your bid any time while the job is open, but not raise it.

No. You can decline it, and you do not have to warranty a part you did not supply. Say so in your bid notes.

Click unsubscribe in any invitation. You will not be emailed again.

Use the claim link on your shop page or email us, and we will update it.