SwaxFix privacy policy

The short version

We collect what it takes to price your repair and get shops bidding on it. We never sell personal data and we do not run ad trackers. Your video and photos are sent to our image-analysis providers to write your report, and the shops invited to bid can see them. Do not film faces, license plates or anything private.

What drivers give us

• Video, photos and sound of the problem, including a short sound clip if you record the noise or your video has sound. They are stored in Vercel's storage in the United States so the report and the shops can show them.
• Your description, your ZIP code and, if you add them, your VIN, year, make and model.
• Your email address when you ask for bids, so we can send you bids and job updates.

How the SwaxCar report is made

To write the report, we take still frames from your video (or your photos) plus your description and send them to an image-analysis provider. Today that is Google, OpenAI or Anthropic, reached through Vercel. Those companies process the images to answer our request. Under the paid API terms we use, they do not use your images to train their models.

If you give a VIN or a year, make and model, we look it up in NHTSA's free public vehicle and recall databases. Only the VIN or the car details go to NHTSA, nothing about you.

Who sees what

• Shops invited to bid see your ZIP, your description, your video or photos and the SwaxCar report. They never see your name, email address or phone number, and we remove emails and phone numbers you type into the description.
• Only the shop you pick gets your name and contact details, and only after you choose it, so you can book the work. Shops that do not win never get them.
• Report links are private links. They are hidden from search engines, but anyone you send the link to can open it.
• Bids show the shop's real business name, price, timing and distance to you and to the other shops bidding on the same job.

Shops and business contact details

Our shop directory is built from public business listings: name, address, phone, website and a public business email where one is published. We use that email to invite a shop to bid on a nearby job. Every invitation has a one-click unsubscribe link. Once a shop opts out, we keep its address on a do-not-email list so it stays off. To change or remove a listing, claim it or write to us.

Quote checks

When you use the quote check, the photo or text of your quote is sent to an image-analysis provider to read it and is not saved by SwaxFix or shown to shops.

Shop ratings from Google

Bid boards show each shop's Google rating, fetched live from Google Maps. We store only Google's ID for the shop, never the rating itself. Google's use of data is covered by the Google Privacy Policy.

Part links

Reports may link to the part on Amazon or eBay. Some of those links earn SwaxCar a small commission at no cost to you. Once you click through, the seller's own privacy policy and cookies apply.

Analytics

Google Analytics counts visits and page views so we can see which pages people use. That is the only measurement on the site.

What we do not do

We do not sell or rent personal data, and we do not "share" it for cross-site advertising. We do not send marketing blasts to people who did not ask for them. Emails about your job, your bids and your deal are part of running the service.

How long we keep it

We keep inspection media and reports while your job is open and afterwards so both sides keep their record of the work. You can ask us to delete them at any time. Completed deal records may stay in anonymised form so the other side keeps its paperwork.

Your choices

Wherever you live, you can ask what we hold about you, ask us to correct it, or ask us to delete it. California residents have these rights under the CCPA, and we do not sell or share personal information as that law defines it. Write to info@webtronaut.com and a person will answer.

SwaxFix is not meant for anyone under 16.

Changes

If this policy changes, the new version appears on this page with a new date at the top.